Razorpay & RBI Payment Compliance

Cancellation & Refund Policy

Last updated: September 20, 2026 | Covers Rent, Security Deposits & Service Fees

1. Monthly Rent Payments

Monthly rent payments and electricity charges (EB readings) paid through the online portal are generally non-refundable once credited towards a resident's active month of stay. If an incorrect amount was charged or an adjustment was approved by the PG owner (such as an unapplied discount), the property owner can adjust the subsequent month's invoice or initiate a direct adjustment.

2. Security Deposit Refund & Vacating Notice

Notice Period: Residents are required to furnish a standard 30-day notice period (or as specified in their tenancy agreement) prior to vacating.
Deposit Settlement: Upon vacating and successful room inspection, security deposits are refunded by the PG owner after deducting any outstanding electricity units, pending rent dues, or room damage costs.
Refund Mode: Security deposit refunds are issued directly to the resident's original bank account or UPI ID within 5 to 7 business days following the formal checkout.

3. Duplicate or Erroneous Transactions

If your bank account was debited more than once due to a payment gateway latency or network interruption:

The duplicate transaction will automatically be reconciled by Razorpay/Banking channels within 24 to 48 hours.

Refunded amounts are credited back to the source payment method (card, net banking, or UPI) within 5 to 7 banking days.

4. Dispute Resolution & Contact

For any billing discrepancies, failed payments, or refund escalations, please contact the property manager or our billing helpdesk:

Billing & Refunds Desk

Email: refunds@pgmanager.local | Phone: +91 9626855406

Please quote your Payment ID and Registered Phone Number.