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DPDP Act 2023 & IT Act 2000 Compliant

Privacy Policy

Last updated: September 20, 2026 | Effective immediately

1. Commitment to User Privacy

We respect your privacy and are committed to protecting personally identifiable information (PII) under the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 (including the Information Technology Reasonable Security Practices and Procedures and Sensitive Personal Data or Information Rules, 2011).

2. Information We Collect

  • Residents/Tenants: Full name, verified mobile phone number, room assignment, monthly rent and electricity (EB) dues, and payment transaction reference IDs.
  • Property Owners: Full name, contact phone number, accommodation name, address, GSTIN (where provided), electricity billing tariff, and payment gateway configuration (e.g. Razorpay Key ID).
  • Technical Information: IP address, browser type, device identifiers, and session metadata collected strictly for authentication and fraud prevention.

3. Purpose and Legal Grounds of Processing

Your data is processed strictly for legitimate tenancy administration purposes:

Facilitating rent collection and electricity bill calculation
Logging maintenance tickets and property communications
Authentication via secure SMS OTP verification
Enforcing terms, preventing fraud, and resolving billing disputes

4. Payment Processing and Financial Credentials

All online digital payments are processed through RBI-authorized payment aggregators (including Razorpay). We do not store debit/credit card numbers, CVVs, or NetBanking net banking passwords on our servers. All sensitive merchant API secrets are stored in secure environment keys and are never transmitted to frontend user browsers.

5. Tenant Rights under DPDP Act 2023

In accordance with Section 11, 12, and 13 of the Digital Personal Data Protection Act, 2023, you have the right to:

  • Access a summary of your personal data held by the platform.
  • Request correction, completion, or updating of inaccurate personal data.
  • Request erasure of personal data once tenancy has concluded and legal retention requirements are satisfied.
  • Seek grievance redressal through our designated Grievance Officer.

6. Grievance Officer & Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or your data rights, please reach out to our Grievance Redressal Officer:

Grievance Redressal Officer

PG Management Compliance Cell

Email: support@pgmanager.local | Phone: +91 9626855406

Response turnaround: Within 48 hours